How do I reset my Chromebook if I forgot the password?

If you've forgotten your Chromebook password, you can reset your device to regain access. Here’s how to do it using the keyboard shortcut and recovery mode.

Method 1: Using the Keyboard Shortcut

Step 1: Power On Your Chromebook

1. Turn on your Chromebook by pressing the power button.

Step 2: Initiate the Reset

1. At the sign-in screen, press Ctrl + Shift + Alt + R simultaneously.
2. A dialog box will appear asking if you want to reset your device. Click on Restart.

Step 3: Confirm the Reset

1. After the Chromebook restarts, a new dialog box will appear. Click on Powerwash to confirm the reset.
2. Follow the on-screen instructions to complete the reset process. This will erase all local data, so ensure you have backed up any important files if possible.

Step 4: Set Up Your Chromebook

1. Once the reset is complete, your Chromebook will restart.
2. Follow the prompts to set up your device, including connecting to Wi-Fi and signing in with your Google account.

Method 2: Using Recovery Mode

Step 1: Power Off Your Chromebook

1. Turn off your Chromebook by holding down the power button until the screen goes dark.

Step 2: Enter Recovery Mode

1. Press and hold the following keys on your keyboard:
   • Esc + Refresh (the circular arrow) + Power button.
2. Release the keys when you see the recovery screen, which will display a message saying "Chrome OS is missing or damaged."

Step 3: Reset Your Chromebook

1. On the recovery screen, you will see an option to "Restore" or "Powerwash" your device.
2. Follow the on-screen instructions to reset your Chromebook. This process will erase all local data.

Step 4: Set Up Your Chromebook

1. After the reset is complete, your Chromebook will restart.
2. Follow the prompts to set up your device, including connecting to Wi-Fi and signing in with your Google account.

Additional Tips

• If you have enabled Google Account Recovery, you can use it to reset your password directly from the sign-in screen.
• If you are using a managed Chromebook (e.g., provided by a school or workplace), contact your administrator for assistance.

By following these methods, you should be able to reset your Chromebook and regain access to your account. If you encounter any issues, consider reaching out to Google Support for further assistance.